Support

Write to us and we will help

If you are reporting a problem, tell us your device model, its operating system version and what you were doing when it happened. A screenshot helps.

Common questions

I bought Remove ads but still see ads

Open Settings in the game and choose Restore purchase, signed in to the same Apple or Google account you bought it with. Remove ads switches off the ads between games. The optional "watch an ad to revive" button stays, because it only plays an ad if you choose it.

I have a new phone. How do I get my purchase back?

Install Blocksmith, open Settings and choose Restore purchase. This works between devices on the same store. A purchase made on iPhone cannot be moved to Android, or the other way round.

I want a refund

Refunds are handled by the store that took the payment. On iPhone and iPad, use reportaproblem.apple.com. On Android, open your order history in Google Play and request a refund there.

My best score disappeared

Scores are stored only on your device. Deleting the app, or moving to a new device, starts again from zero. There is no account or cloud copy to restore from.

How do I change my ad privacy choices?

In the game: Settings, then Privacy choices. This appears where a consent form applies to you.
On iPhone and iPad: the Settings app, Privacy & Security, Tracking, then Blocksmith.
On Android: the Settings app, Google, Ads.

The privacy policy explains what each choice does.

How do I turn off sound or vibration?

Open Settings in the game. Sound and Haptics each have their own switch.

How do I delete my data?

Deleting the app removes everything stored on your device. To have the purchase record for your copy of the game deleted as well, email us at support@blocksmith.win.